Refund Policy
A legal disclaimer
Refund Policy – Vanilla Shop
At Vanilla Shop, customer satisfaction is important to us. Please read our refund policy carefully before making a purchase.
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Eligibility for Refunds
Refunds are only applicable if:
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You received a damaged, defective, or incorrect product
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The issue is reported within 48 hours of delivery
Due to the nature of essential oils, opened or used products are not eligible for refunds for hygiene and safety reasons.
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Non-Refundable Items
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Opened or used essential oils
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Products damaged due to improper use
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Orders placed with incorrect shipping information provided by the customer
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Refund Process
To request a refund, please contact us with:
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Your order number
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A clear description of the issue
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Photos (if the product is damaged or incorrect)
Once your request is reviewed and approved, the refund will be processed.
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Refund Method
Approved refunds will be issued to the original payment method. Processing time may take 5–10 business days, depending on your payment provider.
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Shipping Costs
Shipping charges are non-refundable, unless the refund is due to our error (wrong or damaged item).
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Cancellations
Orders can only be canceled before they are shipped. Once shipped, cancellations are not possible.
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