Shipping Policy

A legal disclaimer

Shipping Policy – Vanilla Shop

At Vanilla Shop, we aim to deliver your essential oils safely and on time. Please review our shipping policy below.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

Shipping Methods & Delivery Time

We offer standard shipping through reliable courier partners. Estimated delivery times may vary depending on your location:

Domestic orders: 3–7 business days
International orders: 7–14 business days (if applicable)

Please note that delivery times are estimates and may be affected by customs, weather, or courier delays.

Shipping Charges

Shipping fees are calculated at checkout based on your order size and delivery location. Any applicable shipping costs will be clearly displayed before payment.

Order Tracking

Once your order is shipped, tracking details will be shared via email or SMS (if available).

Customs, Duties & Taxes

For international orders, customers are responsible for any customs duties, taxes, or import fees required by their country.

Incorrect Address

Please ensure your shipping address is accurate at checkout. Vanilla Shop is not responsible for orders delivered to incorrect addresses provided by the customer.

Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery. We will assist you in resolving the issue.