Shipping Policy

A legal disclaimer

Shipping Policy – Vanilla Shop

At Vanilla Shop, we aim to deliver your essential oils safely and on time. Please review our shipping policy below.

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Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

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Shipping Methods & Delivery Time

We offer standard shipping through reliable courier partners. Estimated delivery times may vary depending on your location:

• Domestic orders: 3–7 business days

• International orders: 7–14 business days (if applicable)

Please note that delivery times are estimates and may be affected by customs, weather, or courier delays.

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Shipping Charges

Shipping fees are calculated at checkout based on your order size and delivery location. Any applicable shipping costs will be clearly displayed before payment.

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Order Tracking

Once your order is shipped, tracking details will be shared via email or SMS (if available).

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Customs, Duties & Taxes

For international orders, customers are responsible for any customs duties, taxes, or import fees required by their country.

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Incorrect Address

Please ensure your shipping address is accurate at checkout. Vanilla Shop is not responsible for orders delivered to incorrect addresses provided by the customer.

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Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery. We will assist you in resolving the issue.